call HART crazy .. but
NOTE: [RANT ON]
PLEASE CLICK ON THIS EMAIL ADDRESS AND FORWARD YOUR THOUGHTS TO TIM HORTONS CUSTOMER SERVICE EMAIL IF YOU FEEL STRONGLY LIKE I DO ABOUT THIS TOPIC AND REFER THEM TO THIS URL. THANK-YOU.
[/RANT OFF]
To: TIM HORTONS CANADA
Rachel Douglas
Director, Public Affairs, Tim Hortons
Tel: 905-339-6277
From: HART, Pet Owner
Dear Rachel Douglas:
Reference: Fiasco At The Tim Hortons Drive Thru – April 20, 2007
My two dogs Maxxie (on the left) and Sophie (on the right) would like to tell you that they are *very disappointed* with Tim Hortons – you can tell from their sad expressions below:
I am disappointed as well. You see, I work out of my house everyday (SOHO), and rarely have extra moments during the day to spend with my pet Papillon dogs. I can tell you, that they absolutely LIVE for the possibility of…
* A “car ride to Tim Hortons” for a TimBit!
We usually go to the Tim Hortons store at 3296 Portage Avenue, Winnipeg, Manitoba in my car .. me with my two best friends .. because it’s the closest to my home. They both look so cute looking out the window as I go through the drive-thru lane!
I usually order an extra large coffee, with double cream and a Chocolate Chip muffin for myself. For my pets, I usually just mention that I have “two doggies” in the car that want to say hello and love Timbits!
What usually happens, is that the teller at the window adds 2 plain (presumed day-old) Timbits in the bag N/C for each dog in the car.
Timbit is a well branded word in our household .. all I have to do is mention it, and my dogs instantly know that to mean a car ride through the Tim Hortons Drive-Thru for a treat!
But – that ended today . There was no TimBits in my bag with my Chocolate Chip Muffin order. I happened to point out to the girl at the window that there was no Timbits for the dogs. She left momentarily, and brought the day manager over .. who informed me that they ‘don’t give TimBits out anymore to pets in cars’.. (April 20, 2007 9:00’ish am CST)
Okay … I know you don’t HAVE to give out free Timbits out to dogs .. but, it’s a very good community thing and brings great goodwill to people like me and other pet owners that I know .. who come to your store and are loyal customers. We are also long-term customers! How many day-old Timbits do you throw out anyway? Is it a money issue?
I really don’t know what to do now – because .. I really really like Tim Hortons’ coffee. In fact, working out of my home each day, I also arrange to meet clients at the very same Tim Horton store for either lunch or coffee – without my dogs – and meet inside.
But, when you go against THE FAMILY (my dogs) you also go against me!
A day-manager at another Tim Hortons store once told me that it was an unwritten rule to give treats to the pets of customers that wants them .. and I have always admired Tim Hortons for doing that for Pet Lovers.
So what’s the scoop? Is Tim Hortons a Pet Friendly business or are you against pets? A lot of Pet Owners use the Drive-Thru and take their pets with them, strictly because they are unable to bring them into the restaurant.
You may feel free to contact me at any time .. hart (at) PetLvr (dot) com
Yours Truly
HART (1-800-HART)
HART-Empire Network
Winnipeg, Manitoba
Yes: I am posting this on several blogs to get maximum exposure. I am not a happy customer now.
cc: http://callHART.com/crazy
cc: http://1800HART.com/blog/
cc: http://PetLvr.com/blog/
cc: http://PapillonLvr.com/blog/
KEVIN
WHAT DO I THINK ?
YOU COULD DO THE SAME THING I DECIDED TO DO WHEN MY LOCAL TIM’S DID THE SAME THING. I NOW BUY 2 PLAIN TIMBITS FOR MY DOG.BUT TONIGHT WAS THE STRAW THAT BROKE THE CAMELS BACK ! THEY SCREWED UP MY ORDER FOR THE LAST TIME ! I AM NOW GOING TO BE A ROBIN’S PATRON! WHEN ALL I ORDER IS A LARGE TEA DOUBLE DOUBLE WITH MILK AND THEY SCREW IT UP 3 OUT OF 4 TIMES A WEEK , I THINK IT’S TIME TO GIVE MY BUSINESS TO SOMEONE ELSE !!!! I HAVE NEVER DEALT WITH A BIGGER BUNCH OF DUMB PEOPLE IN MY LIFE !!!!!!!!! I GIVE THEM MY ORDER AT THE DRIVE THROUGH SPEAKER,THEN THEY TELL YOU YOUR ORDER BACK , AND BY THE TIME I GET TO THE PICK UP WINDOW THEY GOT IT WRONG ! OR WHEN I GET HOME (ABOUT 5 MIN. AWAY)AND FIND OUT THAT BOTH MY WIFE’S AND MY ORDER ARE WRONG. NOW I HAVE TO SPEND MY TIME AND GAS TO GO BACK TO GET MY ORDER FIXED , BECAUSE SOMEONE COULD NOT READ THE MONITOR AND MAKE EXACTLY WHAT IT SAYS !!!!!!!!!!!! HOW THE HELL CAN PEOPLE MISTAKE COFFEE AND TEA ? ONE YOU CAN SEE THROUGH AND THE OTHER YOU CANNOT !!! IT’S NOT ROCKET SCIENCE ! WOW ,HOW LITTLE SKILL YOU NEED TO WORK AT TIM HORTONS, EH !
Amy Linkon
I find it helarious when people complain about business, or geting their order wrong… If your so pissed of.. why dont you just go home, and make your own god damn coffee, or meal. People make mistakes, im sure you have multiple times.
Daniel Phillips
OK, yes Tim Hortons makes mistakes but don’t we all. I for one check my order at the window every time because i really hate getting the wrong coffee order.
I also have three dogs who love Tim bits. when they store stopped giving the dogs timbits i was disappointed but my world didn’t end. if my pups are good i spend the money to but them tim bits. three timbits was about a buck last time i got some.
You are welcome to take your money elsewhere but if you really want to change something you must give the manager and the employees the chance to do so by telling them of their error.