I just found this pet related video on YouTube … and thought you might enjoy it!
https://youtube.com/watch?v=TYyTFv_u3Sw%3Ff%3Dvideos%26app%3Dyoutube_gdata
YouTube Description
In this troubleshooting video, Pioneer Pet will help you to resolve the problems about your pump for our raindrop fountains. We will help you step by step to clean up the pump and make sure continuous water coming out from the fountain.
What do you think?

davetownersville
this video sealed the deal for me. I’m buying one. I love good customer service. It is on top of my list when making a purchase.
davetownersville
this video sealed the deal for me. I’m buying one. I love good customer service. It is on top of my list when making a purchase. Also, are both models dishwasher safe?
becky
Terrible pumps that burn out in a very short time even if cleaned regularly. You cannot purchase a pump replacement anywhere. Do Not Purchase even though it works well. This doesn’t last and you’ll be re-purchasing often or will give up as I did. I have purchased 6, but NOT AGAIN!
HART (aka PetLvr)
Thanks for sharing your experience and warning PetLvr readers!